INJECTION DEPOT GROUP
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          • 2007 495 TON Sumitomo Machine SE450HD
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          • 2017 1950 TON TOSHIBAT EC1950SX-155AT
          • 2018 610 TON TOSHIBAT EC610SX-36AT
          • 2002 TOSHIBA ec500-26B
          • 2016 500 TON TOSHIBAT EC500SX-26AT
          • 2004 Toshiba EC240V21-8Y
          • 2002 Toshiba EC65
          • 2003 Toshiba EC45
      • MULTI SHOT
      • LIM/RUBBER
      • Machines Sold >
        • Sold 2011 ENGEL E-VICTORY 310/130
        • Sold 2006 180 TON 11.5 OZ TOSHIBA EC180NIIV-30-6
        • Sold - 2006 180 TON 11.5 OZ TOSHIBA EC180NIIV-30-6
        • Sold - 2008 500 TON 56.8 OZ TOSHIBA EC500NVIIV30 26B
        • Sold - 2004 500 TON 56.7 OZ TOSHIBA EC500V21 26B
        • Sold - 2001 400 Ton Engel Injection Molding Machine
        • Sold -1999 750 Ton Engel Injection Molding Machine
        • Sold - 2-1997 110 Ton Nissei Injection Molding Machine
        • Sold - 2004 ENGEL ES 1050/200 TL
        • Sold - 2003 610 TON TOSHIBA ISG610V21-59B
        • Sold - 2012 143 TON TOSHIBA EC140SXV50-U34
        • Sold 2-1999 80 Ton Nissei Injection Molding Machine
        • Sold 2000 200 Ton JSW Injection Molding Machine
        • Sold 2000 500 Ton Husky Injection Moulding Machine
        • Sold 2000 2000 Ton Engel Injection Molding Machine
        • Sold 1998 238 Ton Nissei Injection Molding Machine
        • Sold 2000 154 Ton Nissei Injection Molding Machine
        • Sold 1996 250 Ton Engel Injection Molding Machine
        • Sold 2001 130 TON Battenfeld Injection Molding Machine
        • Sold 2002 110 TON Battenfeld Vertical/Vertical Injection Molding Machine
        • Sold 2001 90 Tons Engel Vertical/Vertical Injection Molding Machine
        • Sold 2002 125 Ton Vertical Engel Injection Molding Machine
        • Sold 1999 110 Ton BattenFeld Vertical / Vertical
        • Sold IMI Online Auction Closed
    • Robots >
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        • 2006 SEPRO Axess 10 S3 3-Axis Servo
        • 2011 SEPRO AXESS 33
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      • (3) USED 5 GALLON 70 MIL SINGLE CAVITY BUCKET MOLD
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      • Are You Selling your IMM
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      • Are you selling your dryer?
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    • All Electric "Small" >
      • EC30SXII (30 Ton)
      • EC55SXIII (55 Ton)
      • EC85SXIII (83 Ton)
      • EC110SXIII (110 Ton)
      • EC140SXIII (143 Ton)
      • EC200SXIII (198 Ton)
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      • EC310SXIII (310 Ton)
      • EC390SXII (385 Ton)
    • All Electric "Medium/Large" >
      • EC500SXII (500 Ton)
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        • EC950SXII (950 Ton) Specs
      • EC1100SX (1000 Ton)
      • EC1450SX (1300 Ton)
      • EC1950SX (1800 Ton)
      • EC2750SX (2500 Ton)
    • Servo Hydraulic "Small" >
      • TiA110 (100 Ton)
      • TiA200 (180 Ton)
      • TiA250 (230 Ton)
    • Servo Hydraulic "Medium / Large" >
      • ISGS500 (450 Ton)
      • ISGS610W (550 Ton)
      • ISGT 720W (650 Ton)
      • ISGT950W (850 Ton)
      • ISGT950WII (850 Ton)
      • ISGT1150 (1050 Ton)
      • ISGT1150WII (1050 Ton)
    • Servo Hydraulic "Large" >
      • ISG1450D (1300 Ton)
      • ISG1450D-WP (1300 Ton)
      • ISG1750D (1600 Ton)
      • ISG1750D-WP (1600 Ton)
      • ISG1950D (1800 Ton)
      • ISG2450D (2200 Ton)
      • ISG2750D (2200 Ton)
      • ISG3850D (3500 Ton)
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    • Drying and Hot Air Drying >
      • Mini Dryers
      • X Dryer
      • Eureka (Central System)
      • OTX Hoppers >
        • OTX pictures
      • Sizing
    • Dosing & Blending >
      • Volumetric Dosing Units >
        • Volumetric Sizing
      • Gravimetric Dosing Units >
        • Gravimetric Dosing Sizing
    • Moisture meter
  • Cumberland-Plastics
    • Customer Support
    • Granulator sizing
  • Frigel-Plastics
    • Water Temperature Controllers >
      • Turbogel
      • HB-THERM THERMO-5
    • MACHINE-SIDE TCU/CHILLER COMBINATION >
      • MICROGEL WATER COOLED
      • MICROGEL MICROGEL™ AIR COOLED
  • Moretto downloads
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    • Magbo Take The Challenge
  • MoldMasters
  • SRS Low Speed Grinders
    • SRS video
    • SRS sizing
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  • Energy Saving Grants
  • NPE 2018

 Customer Support

INJECTION MOLDING: CUSTOMER SUPPORT – (888) 593-1616

We know your decision to invest in a Shibaura Machine molding system was based on more than just moving beyond your current production capabilities. It also reflects your desire to take advantage of Shibaura Machine’s value-added services.

​INJECTION MOLDING: PARTS INVENTORY

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At Shibaura Machine, we maintain millions of dollars in spare parts inventory, ready for access according to your needs. With locations in Los Angeles, CA, Randolph, NJ and Elk Grove Village, IL (Chicago area), we can provide and ship spare parts from the location closest to you – usually the same day that you call – reducing delivery time and shipping costs. For emergencies, Shibaura offers Next Flight Out (NFO) service to help you get equipment back on line as fast as possible.
Engineering, service and parts personnel work side-by-side, so when you call for assistance, the person you need to answer questions and find solutions is readily available. 

•4 parts associates on duty from 8AM to 6PM  1-888-593-1616 #2 or im-parts@shibaura-machine.com
​•$8 Million parts inventory located in our Chicago area warehouse.
•Most parts ship out the same day you place your order.

Our vast inventory includes virtually every part for every Shibaura Machine. Critical electronics are kept in climate-controlled environments and tested prior to shipping. At Shibaura Machine, we can also help you set up your own inventory management system, minimizing your investment while keeping critical components at hand.
​

Shibaura Machine is more than molding systems. We provide the services and resources you need to help your company grow.

​Service

1-888-593-1616 #1 or im-svc@shibaura-machine.com
​
•Technical service support available by phone 24 hrs./day, 7 days per week
•28 service technicians covering North America. 
•2 Full time  service technicians covering Canada based out of Markham Ontario 
•2 Certified contractors. 1 based out of Quebec & Based out of Ontario 
shibaura_machine_service_request_.docx
File Size: 29 kb
File Type: docx
Download File

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​Mold Testing

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A critical first step in finding the right machine, Shibaura Machine will use your mold and run tests to help decide which machine offers you the best results for your applications.

​Click Here to get Started
https://www.injectiondepot.ca/moldtrial.html

Personal Assistance – On Site & On the Phone

Skilled Shibaura technicians can assist you with installation and start-up. Our technicians, engineers and parts service personnel are on-call to help with repairs so you can get your machine up and running quickly. Engineers also are available to provide software support, helping you maximize the productivity of your equipment and design new programs for new processes.
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​Tech Centers

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​Shibaura Machine’s tech centers are strategically located throughout the country. Each facility is outfitted with up to date equipment which allows us to do mold trials for our customers giving them a hands on feel prior to purchasing. With multiple locations it is convenient for our customers to travel to one of these locations for training, mold trials and presentations. We also offer customer support and service in each tech center location.

Shibaura Machine Tec Centre Canada
​located at 6 Shields Court unit 101 Markham Ontario L3R 4S1
Chris Butcher
705-627-5456
ChrisButcher@injectiondepot.ca
Injection Depot Group,  all Rights reserved 2017

  • Home
    • Product Line Card
    • About Us/ Contact Info >
      • Training 2020
    • COVID-19
  • Used Equipment
    • Injection Moulding Machines >
      • Horizontal >
        • 2010 UBE UZ 1500 Z-MAX Series
        • Boy
        • Engel >
          • 2018 2200 TON Engel Duo 17060/2200 295.7
          • 2006 Engel Speed 200/45 5.6 oz/ps​
        • Mitsubishi
        • Nissei
        • SUMITOMO
        • Toshiba >
          • 2003 1430 TON TOSHIBA ISG1450D-110A
          • 2000 TOSHIBA ISGS-610-WV10-59B
          • 2005 Toshiba ISGS390W
        • WOOJIN >
          • 2014 650 TON WOOJIN DL650S
      • Vertical >
        • Milacron >
          • 2011 130ton Milacron Vertical Rotary
        • Engel >
          • 2001 150 Ton Engel ES330/150VV
      • All Electric >
        • Engel
        • Nissei
        • SUMITOMO >
          • 2007 495 TON Sumitomo Machine SE450HD
        • Toshiba >
          • 2017 1950 TON TOSHIBAT EC1950SX-155AT
          • 2018 610 TON TOSHIBAT EC610SX-36AT
          • 2002 TOSHIBA ec500-26B
          • 2016 500 TON TOSHIBAT EC500SX-26AT
          • 2004 Toshiba EC240V21-8Y
          • 2002 Toshiba EC65
          • 2003 Toshiba EC45
      • MULTI SHOT
      • LIM/RUBBER
      • Machines Sold >
        • Sold 2011 ENGEL E-VICTORY 310/130
        • Sold 2006 180 TON 11.5 OZ TOSHIBA EC180NIIV-30-6
        • Sold - 2006 180 TON 11.5 OZ TOSHIBA EC180NIIV-30-6
        • Sold - 2008 500 TON 56.8 OZ TOSHIBA EC500NVIIV30 26B
        • Sold - 2004 500 TON 56.7 OZ TOSHIBA EC500V21 26B
        • Sold - 2001 400 Ton Engel Injection Molding Machine
        • Sold -1999 750 Ton Engel Injection Molding Machine
        • Sold - 2-1997 110 Ton Nissei Injection Molding Machine
        • Sold - 2004 ENGEL ES 1050/200 TL
        • Sold - 2003 610 TON TOSHIBA ISG610V21-59B
        • Sold - 2012 143 TON TOSHIBA EC140SXV50-U34
        • Sold 2-1999 80 Ton Nissei Injection Molding Machine
        • Sold 2000 200 Ton JSW Injection Molding Machine
        • Sold 2000 500 Ton Husky Injection Moulding Machine
        • Sold 2000 2000 Ton Engel Injection Molding Machine
        • Sold 1998 238 Ton Nissei Injection Molding Machine
        • Sold 2000 154 Ton Nissei Injection Molding Machine
        • Sold 1996 250 Ton Engel Injection Molding Machine
        • Sold 2001 130 TON Battenfeld Injection Molding Machine
        • Sold 2002 110 TON Battenfeld Vertical/Vertical Injection Molding Machine
        • Sold 2001 90 Tons Engel Vertical/Vertical Injection Molding Machine
        • Sold 2002 125 Ton Vertical Engel Injection Molding Machine
        • Sold 1999 110 Ton BattenFeld Vertical / Vertical
        • Sold IMI Online Auction Closed
    • Robots >
      • Engel
      • Sepro >
        • 2006 SEPRO Axess 10 S3 3-Axis Servo
        • 2011 SEPRO AXESS 33
      • Yushin
    • Auxiliary >
      • Dryers
      • Granulators
      • Temperature Control Units
      • Hot Runner Controllers
      • Chillers
      • Conveyor & Separator
    • Miscellaneous >
      • (3) USED 5 GALLON 70 MIL SINGLE CAVITY BUCKET MOLD
    • Are You Selling Equipment? >
      • Are You Selling your IMM
      • Are You Selling your Robot?
      • Are You Selling your Dryer?
      • Are you selling your dryer?
    • Looking for Used IMM
  • New Shibaura IMM
    • EC-SX Introduction
    • Customer Support >
      • Shibaura Training 2020
    • V70 Controller
    • Shibaura Machine Technical Center >
      • MoldTrial
    • Downloads >
      • FAQ
      • 15 Things to Know About Servo-Driven Injection Machines
      • Cycle Time Power
    • Shibaura Machine Warranty
    • Electric vs hydraulic
    • All Electric "Small" >
      • EC30SXII (30 Ton)
      • EC55SXIII (55 Ton)
      • EC85SXIII (83 Ton)
      • EC110SXIII (110 Ton)
      • EC140SXIII (143 Ton)
      • EC200SXIII (198 Ton)
      • EC250SXIII (253 Ton)
      • EC310SXIII (310 Ton)
      • EC390SXII (385 Ton)
    • All Electric "Medium/Large" >
      • EC500SXII (500 Ton)
      • EC610SXII (610 Ton)
      • EC720SXIII (720 Ton)
      • EC950SXIII (950 Ton) >
        • EC950SXII (950 Ton) Specs
      • EC1100SX (1000 Ton)
      • EC1450SX (1300 Ton)
      • EC1950SX (1800 Ton)
      • EC2750SX (2500 Ton)
    • Servo Hydraulic "Small" >
      • TiA110 (100 Ton)
      • TiA200 (180 Ton)
      • TiA250 (230 Ton)
    • Servo Hydraulic "Medium / Large" >
      • ISGS500 (450 Ton)
      • ISGS610W (550 Ton)
      • ISGT 720W (650 Ton)
      • ISGT950W (850 Ton)
      • ISGT950WII (850 Ton)
      • ISGT1150 (1050 Ton)
      • ISGT1150WII (1050 Ton)
    • Servo Hydraulic "Large" >
      • ISG1450D (1300 Ton)
      • ISG1450D-WP (1300 Ton)
      • ISG1750D (1600 Ton)
      • ISG1750D-WP (1600 Ton)
      • ISG1950D (1800 Ton)
      • ISG2450D (2200 Ton)
      • ISG2750D (2200 Ton)
      • ISG3850D (3500 Ton)
    • Machine Sizing
  • New Sepro Robots
    • Sepro Robot Introduction
    • Customer Support >
      • Sepro Training 2020
    • Sepro Controller
    • 3 Axis Robots >
      • Picker
      • Success
      • Strong
      • S5 Line
      • S5 Speed Line
      • S7 Line
    • 5 Axis Robots >
      • 5X Line
      • 7X Line
      • Success X
    • 6 Axis Robots >
      • Sepro - Stäubli
      • Sepro - Yaskawa
    • Sepro Media
    • Robot Sizing
  • Moretto Aux
    • Moretto Customer Support
    • Feeding and Conveying >
      • Single-Phase Hopper Loaders
      • Venturi Feeders
      • Containers - Receivers
      • Conveying sizing
    • Drying and Hot Air Drying >
      • Mini Dryers
      • X Dryer
      • Eureka (Central System)
      • OTX Hoppers >
        • OTX pictures
      • Sizing
    • Dosing & Blending >
      • Volumetric Dosing Units >
        • Volumetric Sizing
      • Gravimetric Dosing Units >
        • Gravimetric Dosing Sizing
    • Moisture meter
  • Cumberland-Plastics
    • Customer Support
    • Granulator sizing
  • Frigel-Plastics
    • Water Temperature Controllers >
      • Turbogel
      • HB-THERM THERMO-5
    • MACHINE-SIDE TCU/CHILLER COMBINATION >
      • MICROGEL WATER COOLED
      • MICROGEL MICROGEL™ AIR COOLED
  • Moretto downloads
  • Magbo Magnetic Platens
    • Pictures
    • Magbo Sizing
    • Magbo Take The Challenge
  • MoldMasters
  • SRS Low Speed Grinders
    • SRS video
    • SRS sizing
  • Intertek
  • Government Grant Initiative Program
  • Energy Saving Grants
  • NPE 2018